Warranty + Service

International 2-year warranty by Seitz

Under this warranty, we will replace, repair, or maintain, free of charge, any product affected by manufacturing or assembly defects
Devices from other suppliers (e.g. lenses, computers, etc.) have separate warranty provisions.

For more information please consult our General Terms & Services:

As a manufacturer with close ties to major hardware and software suppliers - mostly in Switzerland - we can repair and maintain your Roundshot equipment for many years.
Since remote diagnostics are often difficult, we ask that you send us your equipment for a check and diagnosis. We will then send you our cost estimate.

Please use our template (pro-forma invoice):

If you send us your equipment, please enclose a pro-forma invoice with the shipment and declare the equipment with an adequate pro-forma value (for example CHF 100 - 500). The delivery passes through Swiss customs, therefore correct customs documents are required.
Next to the description of the package contents, please add the following:

"Equipment return to manufacturer for repair/service/upgrade - value for customs purposes only - no commercial value".

If the products are Seitz Roundshot products, please always declare Swiss origin:

"The exporter of the products covered by this document declares that, except where otherwise clearly indicated, these products are of Swiss preferential origin."
Important: Sign all copies of the pro-forma invoice by hand (not electronically).
On request, we can also have the shipment picked up from you by a courier service.